Manager, Group Real Estate Services (GRES) Career Placement – Stanbic Bank

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Stanbic Bank

Job Title:   Manager, Group Real Estate Services (GRES)

Organisation: Stanbic Bank

Job ID: 12879

Duty Station:  Kampala, Uganda

About US:

Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary:  The Manager, Group Real Estate Services (GRES) will support the Bank in the development, implementation and driving of the GRES strategy, functions and services in order to enable the achievement of the country’s overall business strategy and goals; and ensure alignment with the Bank’s central GRES strategy. The incumbent will provide and furnish Security Services with sound collation, co-ordination and analysis of administrative and statistical information as well as the prediction of security ratios and risk trends

Key Duties and Responsibilities: 

1. Strategic Deliverables:

• Develop, implement and drive the in-country GRES strategy and its goals; monitor the effectiveness of the implemented strategy, plans, processes, and standards and revise them on an on-going basis
• Provide strategic leadership to the GRES function through researching and  implementing the best practices to meet the customers’ needs
• Participate as a key member of the in-country Senior Management team, providing strategic and operational management input, feedback, solutions and innovation from a GRES perspective
• Provides the strategic prediction of security trends and patterns.
• Implements continuous improvement initiatives in coordination with the Head GRES -ROA and Head Country Operations with a view of ensuring efficient and effective functioning and high level of service within the GRES function.

2. Customer, Business Partner & Stakeholder Relationship Management:

• Ensure that the GRES team is effective and efficient in delivering practical, timeous and cost effective services that meet business needs and enable improved business performance
• Evaluates the perceptions of their in-country GRES functions and services to ensure that the services are positively reflected with both internal and external stakeholders; collate feedback and integrate it into the development of new and enhanced services and behaviours
• Sell the in-country GRES services and solutions to all relevant stakeholders and facilitate the necessary mind-set changes; stand up for their views and ideas when necessary and play the role of trusted advisor
• Builds working relationships and partner with all relevant external stakeholders, GRES Managers, Country Operations Heads, Country Business Heads and GEF’s on a regular basis, in order to secure the necessary customer relationships and benefits
• Support GRES Managers to identify, implement and monitor all key GRES related metrics and performance measures across their teams; including the delivery and monitoring of SLA’s (internal and external providers) and the collation of key statistics and associated reporting
• Signs service level agreements (SLA’s) with the various customers through understanding of requirements and service level expectations to ensure that the GRES function continues to meet and exceed the customers’ expectations
• Investigates customers’ complaints and satisfaction levels with the GRES offerings through continuous interaction with various customers to ensure high service levels by GRES function
• Ensure that the impacts of GRES related changes are communicated effectively to all stakeholders and the associated risks are mitigated in a timeous and holistic manner
• Join and play a meaningful role in Real Estate associations in-country

3. Operational Performance:

• Work closely with Central GRES on a regular basis (e.g. Space Planning, Brand image) to deliver a common “look and feel” across all Real Estate; keeping abreast of property acquisitions, disposals, etc
• Reduce sundry spend to below agreed organisational objectives (Industry best practice).
• Deliver and create an automated demand planning and forecasting tool to influence reduced stock holding value/s and erratic buying.
• Supervise the installation of Security equipment, Access control, CCTV, Alarms, Fire detection
• Sets up security controls in line with the prevailing environment and formulates a security framework for the country with the focus on value engineering and fit for purpose security solutions
• Constantly monitors the security equipment and ensures its maintenance and upgrade timeously in line with the required standards, approved minimum standards for physical security, in line with Group Standards and Central Bank requirements
• Work closely with Head of AFCC Security services, designs, implements SOP and train staff and guarding service providers on the relevant SOP
• Ensure the appropriate lease negotiations and agreements in-country to ensure compliance with the Group policies and
• Design, cost, implement and manage projects across all phases of the project life-cycle; translate user requirements into practical property solutions and manage projects in terms of quality, timing and cost
• Stay abreast of the relevant in-country occupational, health and safety and other GRES related legislation and regulations and ensure that they and their teams integrate and adhere to these in the delivery of their services – translate the Central Bank guidelines, in-country
• Research and update their knowledge and business intelligence on the latest thinking, trends, best practices, international standards, tools and technologies in the GRES domain and other relevant disciplines, including strategic and operational management, Real Estate arena, leadership and people management
• Facilities management which includes the following;

o   Provision of support staff and services

o   Management of the warehouse including stock, fixed assets and records

o   Fleet management including bank owned and leased cars as well as the fuel reservoir

o   Management of all the bank equipment and machines that are supported and maintained by the Operations department

• Drive a focus on the quality and continuous improvement of GRES,
• in-country through the on-going guidance and empowerment of Managers and their teams and the on-going review and improvement of policies, services, processes and behaviors

4. Cost Management:

• The incumbent also develops and implements tactical initiatives to reduce cost and ensures that budgets for GRES are met
• Ensures that throughput is maximised throughout Shared Services by implementing principles of Lean manufacturing, Six Sigma and strategic sourcing principles
• Develop and monitor the GRES Capex and Opex budgets, ensuring that all services are delivered within the estimates defined in the Budgets; work closely with Finance to ensure that costs are monitored and controlled and GRES services are delivered in a cost effective manner
• Report on actual expenditure against budget, including variance reporting and providing commentary on variances when necessary
• Manage and control all administration and cost management for GRES in-country, within authority limits; and drive the generation of ideas that influence the reduction of operating costs

5. Resource Utilisation:

• Ensures effective, efficient and optimal utilisation of all resources (human and capital) to be responsive to competitive pressures, changing market conditions, client needs and business strategies
• Ensures a safe working environment for all human capital in Country through implementation of Group standards to comply with the legislative requirements

6. Performance:

• Ensures alignment to the Customer Value Propositions, Service Level Agreements and benchmark targets through constant monitoring and evaluation of GRES’ performance to ensure a high-level of service for our customers
• Collaborates with other areas to ensure that best practices and a standard approach is followed
• Provides accurate and timeous MIS as per the matrix agreed with Centre (Property & Premises, ROA, GRES) to enable informed decision making

7. Control:

• Sources strategic tactical information and plot this information on the Risk Matrix and maintains the document
• The incumbent compiles sound analytical and systematic reports, Analyse monthly Ops Risk & Compliance Reports to Exco, and identifies areas where FCC be involved
• Identifies and assesses the risks facing GRES, including projects thereby providing effective loss and risk management and so mitigates the GRES operational risks
• Offers technical support and advice in managing GRES related risks, complex problems and key opportunities that have been proactively escalated to them by their Managers and/or other stakeholders
• Works closely with business areas through continuous interactions to ensure that best practices are implemented and a standard approach is followed
• Ensure proper governance and control to limit maverick spend
• Ensure execution of functions that conform to legal, regulatory and industry standards and compliance
• Ensure that quality assurance processes are implemented and the monitoring of quality assurance is carried out across all in-country GRES services; drive a culture of innovation, operational efficiency and continuous improvement in a participative and empowering manner
• Proactively and regularly report critical and exceptional in-country GRES related information to the in-country Head of Operations, as well as to the Head GRES ROA

8. People Management:

• Ensures that resources are skilled across the different processes to enable cross product and cross function workload balancing
• Provide guidance to and manage the performance and behaviours of their Managers and their teams, ensuring high levels of motivation, competence and service orientation – focus on coaching and mentoring, providing timeous feedback on performance and applying the relevant HR processes (e.g. IR, remuneration and benefits)
• Steer and facilitate the appropriate recruitment, training, development, career planning, talent management and retention of Managers and their teams across their in-country GRES team – ensure that the delegation of tasks and authority levels is suitable, promotes learning and enhanced GRES related behaviours

9. Self Development

• Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself.
• Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications

Qualifications, Skills and Experience: 

• The applicant must hold a Degree in Engineering/Quantity Surveying
• Business Management & Real Estate qualifications/certifications – added advantage
• Significant experience in management of real estate, ideally within the financial service sector.
• Prior experience in management of security function, systems and processes
• Past exposure and experience in management of service providers, negotiation and implementation of service level agreements
• Practical process and project management experience
• Prior experience in managing people (direct and indirect reports) and relationship building across multiple locations and geographies
• Experience in working in multi-discipline teams, fostering collaboration, team work and the delivery of improved business performance
• Contractor and vendor management
• Budget and cost management
• Good budgeting and planning skills
• Risk identification and assessment skills
• Excellent negotiation skills
• Managing and planning projects
• Ability to analyse trends and make forecasts
• Contract management
• Ability to analyse trends and produce forecasts

How to Apply:

All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.

Click Here

Deadline: 30^th September, 2015

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